EnglishGreat.com

Our special offering to the young professionals, students and fresh graduates alike. This power-course will develop much-needed skills demanded for in a contact center career. It covers lessons for accent development, customer service excellence, conversational skills and the confidence to handle most foreign accounts.

The call center is a booming business not only in United States but in countries across the globe. Demands for a greater number of professionals tasked to ensure good customer service is increased. Anyone aspiring to be a call center agent should have good communication skills.

EnglishGreat has created English for Call Center Professionals course especially for non-native speakers who would use English to communicate with people around the world. It aims to reduce native accent and improve it into a more standard sound. It mainly focuses on learners' areas of difficulties. Guided reading and listening activities reinforce the basic activities and ensure rapid improvement on the accent of the student. Pronouncing the words/phrases in the exercises and listening to them repeatedly could make the student adapt the standard accent and would surely improve his speaking skills.

We aim the learner to become...

• a self-fulfilled, white-collared professional

• more competitive

• converse with confidence using English as a global language

• develop world-class skills comparable to international counterparts

• empowered to a successful career in the business process outsourcing industry

Written by :

Jess Ilagan